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Sales Policies

Prices are subject to change without notice.

Deposits
A deposit will be required on all manufactured materials. Full pre-payment will be required on all special delivery items.

Returns
All returned items are subject to a standard restocking charge to be determined by Mueller, Inc. Restocking charges will be determined by the condition of the material and its suitability for resale . All returns must be accompanied by an invoice.

All special trim will have no return value. Standard trim will have reject value only unless special circumstances apply.

Special ordered items will be returned only at Mueller discretion.

Storage Policy
Because of limited storage space, Mueller, Inc. will store custom fabricated material only for a reasonable amount of time. After this, notice will be sent that material must be either picked up or delivered within 10 days, or it will be placed in stock with the deposit forfeited and/or a restocking charge imposed.

Shipping
Mueller, Inc. will make every effort to meet requested shipping dates. However, Mueller, Inc. assumes no responsibility for damage or loss of any kind sustained by customer because of any unforeseen inability to meet shipping dates. Please allow as much shipping time as possible.

Telephone Orders
Customer assumes full responsibility for the accuracy of telephone orders if written confirmation is not received prior to release of the order for manufacturing. Customer may request a written conf irmation, with the understanding that the manufacturing process will be delayed.

Cancellations
Cancellation of a manufactured order after production has begun will be subject to restocking charges.

Packaging Charges
Trim orders, to be delivered, will be wrapped in a protective foam material, free of charge. If cardboard shipping boxes are required or requested, a charge of $9.00 per box will be added to the ord er.

Cover sheets will be placed on all bundles of #1 painted sheets. A charge of $10.00 per bundle up to 15' in length and $20.00 per bundle over 15' in length will be added to the order. Each bundle wi ll not exceed 3000#.

Delivery Options
Mueller offers two delivery options:

A direct delivery is the option which provides the most accurate, convenient service. Orders will be delivered on either a Mueller truck or a common carrier and the exact delivery day can be sch eduled in advance. A direct delivery fee is determined by the miles from Mueller's shipping point to the customer's job site, times a mileage rate.

A drop delivery is the option which provides the greatest economy. Multiple orders will be loaded and shipped together on a Mueller truck in order to minimize shipping costs per order. The deliv ery fee is based on a minimum charge by zone. The exact delivery day can not be determined in advance but a delivery time range will be established prior to shipping. Due to multiple orders shipping together on one trailer, unloading might require extra material handling.

 

Note: It is the responsibility of the customer to be prepared with the necessary manpower and/or equipment to receive materials delivered by Mueller, Inc.

Protecting Material After Delivery
Mueller, Inc. takes every precaution to deliver your material in #1 condition. Any shipping damage should be noted with the driver. Mueller cannot be responsible for storage or handling damage to ma terial after delivery. The owner should follow recommended storage procedures.